What Happens When My Website Goes Down? 


In the event of your website experiencing downtime, we will promptly notify you based on our checklist cycle. We will take the necessary actions to restore your site using our previous backups. If there are any issues related to plugins or themes, we will provide solutions and offer additional services to resolve them. The cost of these additional services will be estimated based on the nature of the issues. 




 Do you help with hosting?  


Yes, we will share information related to recommended hosting providers and assist you in setting up your website. If you need to migrate your existing website to a new hosting provider, there will be an additional cost of $100. You will manage the hosting cost and account directly, and we will access it with your authorization. During the migration, if there are any plugin or theme issues, we will provide solutions and extend our services at an additional cost, which will be estimated based on the nature of the issues.




 How Does On-Call Support Work?  


We understand your requirements through scheduled calls. We provide services that fall within the scope of your package. If your requirements exceed the package scope, we offer extended support with our expert services at an additional cost.




 What About The Design, Content & Development Services?  


We offer expert services for design, content, and development at an additional cost, tailored to your specific needs.




 Do you upgrade WordPress from very old versions to the latest versions before offering the package to customers?  


We upgrade WordPress versions when feasible or the existing version is too outdated to upgrade smoothly. If upgrading poses complications, we may recommend a complete site revamp. The cost for a website revamp will be estimated based on the nature of your website and business, using our extended expert services. You can check out our previous works here




 Does the above package include any WooCommerce/e-commerce websites with more than 100 static content pages?  


No, the above packages do not support e-commerce websites or websites with more than 100 static content pages. The cost for e-commerce websites or websites with additional complexity will be estimated based on the nature of the website and business, using our extended expert services. You can check out our previous works here




 Does the package support theme updates or plugin-based content updates?  


No, the above packages do not cover theme or plugin issues. The cost for theme updates or complex plugin-related updates will be estimated based on the nature of the issues and your website, using our extended expert services. You can check out our previous works here




 How Does The Refund Work?  


There are no refunds for yearly subscriptions. We only accept projects that we are confident we can deliver with the expected results. Inconveniences caused by third-party issues such as plugins, themes, hosting provider failures, hacks, malware, DNS, or SSL expiry will not be considered as our team's incompetency. However, we provide consultation for solutions that can be implemented with your authorization, along with any critical efforts incurring additional costs.




 What are Content Updates?  


Content updates include adding images, text, and videos provided by you to existing pages or layouts, as per the chosen package. The cost for new page layouts, designs, content creation, theme updates, and complex plugin-related updates will be estimated based on the nature of the effort and your website, using our extended expert services. You can check out our previous works here




 How Does The Subscription Works?  


After subscribing, we will send you a secure payment link for online payment using credit cards, debit cards, UPI, etc.




 What Is UX Report?  


A UX report involves analyzing your website's user experience, including navigation, call-to-actions, information architecture, design philosophies, and responsiveness. The depth of the report will vary depending on the package. All suggested improvements can be implemented at an additional cost after your approval.




 What Is SEO Report?  


An SEO report involves analyzing your website based on SEO standards, such as page speed, loading speed, site errors, keywords, and meta content. The depth of the report will vary depending on the package. The suggested improvements will be implemented based on the package or at an additional cost, if further development is required, after your approval.




 What Is Business Recommendations Report?  


A business recommendations report analyzes your website based on the nature of your business, including design, content, and other standards. The depth of the report will vary depending on the package. The suggested improvements can be implemented based on the package or at an additional cost if more design and development is required. All implementations are subject to your approval of estimated effort and additional service costs.




 How often do you perform backups for my website?  


We perform regular backups of your website based on a predefined schedule. These backups help ensure that your data is securely stored and can be used for site restoration in case of any issues.




 Can you assist with website security and protection against hacking attempts?  


Yes, we prioritize website security and take the necessary measures to protect your site against hacking attempts. We implement security plugins, employ secure login methods, and regularly update the website's core files and plugins to mitigate security risks.




 What happens if my website encounters a malware or virus infection?  


In the event of a malware or virus infection, we will promptly scan your website, identify the infected files, and take immediate action to remove the malware or virus. We will also strengthen your website's security measures to prevent future infections.




 Do you provide ongoing technical support for my website?  


Yes, we offer ongoing technical support for your website. Our support team is available to assist you with any technical issues or queries you may have regarding your website's functionality, performance, or maintenance.




 Can you help optimize my website's loading speed?  


Absolutely! We understand the importance of a fast-loading website. We will analyze your website's performance, identify areas for improvement, and implement optimization techniques such as image compression, caching, and code optimization to enhance your website's loading speed.




 What happens if a plugin or theme update causes compatibility issues on my website?  


In the event of compatibility issues arising from a plugin or theme update, we will investigate the problem and work towards finding a suitable solution. Our team will either resolve the compatibility issue or recommend an alternative plugin or theme that ensures smooth functioning.




 Can you assist with search engine optimization (SEO) for my website?  


Yes, we can provide SEO recommendations and implement best practices to improve your website's visibility in search engine rankings. This includes optimizing meta tags, improving site structure, and advising on relevant keywords and content strategies.




 How do I track the performance and analytics of my website?  


We can help set up website analytics tools such as Google Analytics to track important metrics like website traffic, user behavior, and conversions. We will guide you in accessing and interpreting these analytics to gain valuable insights into your website's performance.