Munchout

CUSTOMER STORY

Customer Loyalty Program With Next-Gen Technology

Designed and developed a loyalty program app to future-proof the business by encouraging repeat orders and making it easy for users to earn and redeem loyalty rewards at restaurants, clubs, and more.

Client

Munchout

Industry

Loyalty Program

Location

USA

Client Requirement

The client required the creation of a customer mobile app, website development, web app development, hybrid app development, brand identity, marketing and customer acquisition, experience design, customer experience propeller, business operations experience (BOX), and UX intelligence and design consulting.

Client Brief

The client required a seamless experience to connect food enthusiasts with restaurant owners and increase overall sales in the USA market.

Outcomes

Our clients and their users were highly satisfied with our experience design strategy, and the agile development releases resulted in a robust and engaging platform, ultimately growing the brand in the market.

Android App Development Company in Bangalore - Exdera.com

Our Role

Problem Analysis

The problem was that people want to explore new restaurants and food across locations while also receiving discounts on their bills.

Solution

Logo and Website Redesign

We designed and developed the customer apps and underlying platform from scratch, creating a loyalty program with next-gen technology that makes it easy for users to earn and redeem coins for loyalty rewards.

Our agile development releases continuously improve the platform, making it more robust and engaging, growing the brand in the market.

Learnings

It is highly important to use elements that connect both the tablet application and the web app as the requirement involves designing both.

Modern tech stack applications provide an opportunity for creating visually appealing UI/UX designs, thereby improving the overall user experience.

Making the user interface (UI) straightforward and including shared features simplifies the transition between a web app and tablet app, or vice versa.

Our Approach & Creations

Our team designed and developed a loyalty program app with next-gen technology for Munchout, helping to encourage repeat business and making it easy for users to earn and redeem rewards at restaurants and clubs. By creating a seamless experience for customers and restaurant owners alike, we increased sales and customer retention.

UX Analysis

Experience journeys of both the user personas are evaluated with previous app and desired app features using stakeholder interview methodology.

Wireframing

Visual Designs

The visual designs for the apps and website were created with a focus on usability and engagement, ensuring that users could easily earn and redeem loyalty rewards at various restaurants, clubs, and other locations. The use of high-quality images, bright colors, and intuitive interfaces helped to create an immersive experience for users, while the emphasis on usability and functionality ensured that the app and website were easy to use and navigate.

Once the targets were defined, the time had come to

CREATE, TEST AND ONGOING

Results

The loyalty program app designed and developed by our team helped Munchout to achieve its goals of increasing sales and encouraging repeat business.

With the app's user-friendly interface, customers could easily earn and redeem loyalty rewards at various restaurants, clubs, and other locations, thus incentivizing them to return to these establishments.

Our marketing automation strategy also helped to keep customers engaged and informed about new offers and promotions, resulting in higher customer retention rates.

Conclusion

In conclusion, our team's approach to designing and developing the loyalty program app for Munchout proved to be successful. By creating a seamless experience for customers and restaurant owners alike, we were able to increase sales and encourage repeat business, ultimately future-proofing the business in a highly competitive market. Our clients were pleased with the results and the user satisfaction ratings, and we continue to provide ongoing support to further enhance the platform's functionality and performance.